Customer Experience Strategy Short Course

Developing customer experience is a challenge many organisations are grappling with. While great service is a must, it's customer experience which differentiates you from your competition. This course will provide you with the skills to develop and implement a coherent customer experience strategy.

Short Course Award
Study Mode
2 days Duration

Entry Requirements For This Course

The programme is aimed at senior managers and directors in marketing, sales, service operations, CRM and technology, as well as consultants, from B2B, B2C or not-for-profit organisations. Teams from the different functions within the same organisation are encouraged to attend (max. five per organisation), in order to create a cohesive strategy and encourage company-wide support.

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